quintessence consulting


We develop solution-focused software applications for and together with our customers, which include airlines, tour operators, and cruise operators all over Europe.

Our continuously evolving software suite is a toolbox of established industry solutions that can be customised to suit specific customer requirements.

22


years of experience

34


motivated associates

13


airlines

> 300


tour operators


From Hanover to the whole of Europe


Travel knows no boundaries – and the same can be said for the solutions we tailor to our customers’ specific needs.

We achieve this high level of customisation through close cooperation that is built on trust and imbued with the spirit of partnership.

We would like to thank all our customers for the trust they have placed in us over the years and look forward to supporting them with the exciting projects they have lined up for the future.

We have a deep, personal commitment to the success of our customers and know that the key lies in a personalised approach and full utilisation of all available potentials.

Consultation

Our experienced consulting team provides our customers with competent and personal support in all technical and professional matters and throughout all project phases – from joint scoping to project implementation and subsequent continuous development of the system within the context of our software releases.

Software Development

When adding further enhancements to our already very mature suite and implementing customer requirements, we build on continuous improvements to the technologies deployed and apply agile development methods. A project manager coordinates the customer’s wishes throughout the implementation project and customisation phase.

Hosting

Our hosting service guarantees high quality standards, extensive optimisation options, and reduced workload for our customers. Furthermore, since our hosting is based in Germany, our customers benefit from the security and reliability that this location offers. If required, we can provide a high-availability environment by deploying two data processing centres located at separate sites.

Customer benefits

  • A team of airline and tourism experts guarantees a deep, comprehensive understanding of the industry
  • Creative developers with tourism-related process expertise
  • Rapid and flexible implementation capability through the deployment of mature products and based on the extensive experience garnered from a wide range of different customer scenarios
  • Close and direct cooperation between consultants and developers located at the same site in Hanover facilitates finding the optimal solution for every requirement
  • Short, quality-driven development cycles
  • Product development and hosting from a single source
  • Continuous monitoring of hosted products
  • The availability of a contact person for every application always ensures a speedy response
  • System scaling is optimally matched to the requirements of the software and can at all times be precisely adapted to the needs of our customers
  • APIs for external integration
  • Full compliance with common industry standards

We offer our airline customers an extensive product portfolio comprising MIDGARD, ASGARD, KRONOS, and CONCIERGE for integrated multi-channel management. Our portfolio comprises specialised industry solutions for hybrid, low-cost and network carriers.

Tour Operators - B2B

  • Revenue management – Fix, ProRata, and the market-leading Pooling solutions
  • Contract management
  • Allotment optimisation
  • Invoicing and dispatch
  • PNR-based direct integrations
  • Passenger data processing
  • Ancillary services

Consumers – B2C

  • IBE integration via API, TOMA, and CETS
  • Payment service provider integration
  • Coupon redemption
  • Special offers
  • Dynamic price calculation
  • Calculation of fees
  • Generation and dispatch of confirmations and invoices
  • Ancillary services

Travel agencies – B2D

  • Agency management
  • Calculation of commission
  • Private fares
  • Calculation of charges
  • Invoicing
  • API, TOMA and CETS integration
  • Ancillary services

General

  • Metasearcher, OTA, and other sales partners
  • API integration for searching, booking and billing jobs
  • Adding of own tracking information
  • Direct Connect
  • Multi-compartment handling
  • Various routing options (triangle, multi-leg, etc.)
  • Standardised management of distribution channels
  • Non-homogeneous PNR
  • Group PNR
  • Flexible rules-based master data management
  • Ad hoc creation of newly generated services
  • Communication with various DCS systems via PNL/ADL messages
  • Post-flight data processing processes via PFS/PRL/FTL/ETL messages
  • Customisable user interface

Our MIDGARD, ASGARD, KRONOS, and CONCIERGE products provide ours tour-organiser customers with a wide range of flight and passenger management capabilities as well as the option to sell ancillary services.

Flight management

  • Import of flight, allotment and price data
  • Automatic updating of master data
  • Multi-brand distribution channels
  • Unlimited airline integration
  • Participation in airline pooling
  • Allocation of sub-allotments to third-party tour operators, including pooling

Passenger management

  • Passenger data handling on multiple distribution channels – B2C, B2D and B2B
  • Support for common industry standards (group PNR, IATA, non-homogeneous PNR)
  • PNL- and/or PNR-based airline communication

Ancillary services

  • High flexibility of the rules-based master data management for ancillaries
  • Creation of service-based booking confirmations
  • Support for various sales channels (including Amadeus START, call centres, and Web)
  • Special pricing
  • Price refinement

General

  • Multi-compartment handling
  • Various routing options (triangle, multi-leg, etc.)
  • Standardised management of distribution channels
  • Flexible rules-based master data management
  • Ad hoc creation of newly generated services
  • Communication with various DCS systems via PNL/ADL messages
  • Post-flight data processing processes via PFS/PRL/FTL/ETL messages
  • Customisable user interface

The team is the essence of quintessence


Want to be a part of it?
Then send us your application.

We’ll definitely get back to you!

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