November 27, 2014

The ASGARD Passenger Service System seeks to meet the requirements of charter, hybrid, and scheduled airlines. It provides the airlines with fine-tuned control mechanisms for independent handling of any number of distribution channels in the B2B, B2C and B2D sectors. The modular architecture of the system builds on a powerful flight and service inventory, PNR reservation functionality, and DCS communication.

The evolution of technology

State-of-the-art technology and good sense for the customer’s needs are the key components of success in today’s travel business. That is why it is important for airlines to be able to provide tour operators, travel agencies, and end customers with the best content and maximum availability. At the same time, retaining control over all parameters of pricing and allotment distribution is essential. These objectives are the quintessence of what the ASGARD Passenger Service System delivers. ASGARD benefits from more than a decade’s experience in providing airlines with the reliable MIDGARD Inventory Management, flexible KRONOS Ancillary Services, and adaptable KRONOS Passenger Handling. It combines these modules in one architecture and enhances them with the Direct Reservation functionality. In this way, it covers the complete passenger-related sector of an airline’s activity.

An inventory that works

ASGARD provides an inventory for allotments and ancillaries on both charter and scheduled flights. The distribution of guaranteed and non-guaranteed allotments builds upon customisable business rules, whereas pooling adds control and flexibility to the charter process. The near real-time calculation of availability and prices enables dynamic adjustments on all distribution channels. This happens fully automatically, while configured thresholds prevent errors and indicate whenever human interaction is required. A set of reports renders perfect transparency on all vital parameters and for any selected time period.

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Sales through multiple channels

ASGARD enables airlines to distribute seats through any number of channels and distribution outlets: via allotments, direct interfaces with cooperating tour operators and their agencies, through the Web, or the call centre. As an open reservation system, it can handle single seat requests and accept direct reservations. For each channel, multiple fares with a unique set of rules and restrictions can be designed. Also, non-homogeneous bookings combining different fares and flights are fully supported. The system uses its own flight cache to respond to requests of travel search engines from the Web, ensuring low response times and high throughput. Flights and ancillary services can be booked in the system’s own user interface Flight Deck, but also through other channels, such as Travi CETS, Amadeus TOMA, or Web booking engines. The upcoming direct connection to Amadeus will enable reservations on flights through the GDS.

Benefits of ASGARD

  • Brings the B2B, B2C and B2D worlds together
  • Builds on system integration instead of using separate systems
  • Benefits from having one source for all system components
  • Is under continuous improvement driven by industry standards and a customer network
  • Automates all processes, where reasonable
  • Provides existing interfaces with around 200 European tour operators
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